Policies

School Policies

The success of each class depends on the punctuality and professional demeanor of each student so that all students can receive the full benefits of each class. Please note the following policies:

  • Each full day class runs from 9:00 AM – 4:00 PM.
  • The school opens at 8:30 AM each day. Students should arrive no later than 10 minutes prior to the start of the class (by 8:50 AM) so that it can start promptly.
  • In the event of inclement weather, a message regarding delayed openings or course cancellations is posted on our voicemail system by 7:15 am. Simply call 610-594-9510 after 7:15 am to hear the message.
  • In consideration of other students and to reap maximum class benefit, use of mobile devices and pagers is prohibited in classes.
  • No electronic recording devices are permitted in classes.
  • Students are expected to attend each class, unless sickness or other urgent matters prohibit attendance. Should an absence occur, every effort would be made to reschedule the student for the next available class.

Equal Employment Opportunity

Full Circle Computing actively seeks, employs and retains the most qualified individuals; provides equal opportunity for all aspects of employment, including training, education and promotions; and lawfully conducts these and all company-sponsored activities in a manner not discriminatory toward any individual because of their race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (over 40), disability or U.S. veteran status.

Non Discrimination Policy

Full Circle Computing lawfully conducts its student admissions process and all company-sponsored activities in a manner not discriminatory toward any individual because of their race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age (over 40), disability or U.S. veteran status.

Payment Policy

Payment is due 10 days prior to your first scheduled training session. Full course fee is charged for no shows or cancellations/reschedules made less than 3 days prior to course date. Student substitutions may be made at any time, except for PowerPack discounts.

Retake Policy

Our free retake policy is a voluntary benefit offered on a space-available basis, with priority seating given to students who are attending the class for the first time. Please note following policies: 1) A one-time FREE retake request is available for standard courses for 90 days from original training date for corporate/open enrollment students, through your contract end date for Career Retraining Program students, and for 3 months from contract end date for students whose programs are funded under the Trade Act. 2) The number of retake students per class may be limited, and not all empty seats may be available for retake students. Some courses are often fully booked or may run infrequently; therefore we cannot guarantee your ability to retake a specific course. 3) Course materials will not be reissued. Please bring your original course manual. In the event of version upgrades, a 50% upgrade fee will be applied. 4) If you are not able to attend the retake, we must be notified at least three days prior to the course date. Retake benefits will be terminated in the event of a no-show or cancellations/reschedules made less than three days prior to the retake course date. 5) In the event that a course becomes overbooked, retake registrations may be cancelled. Full Circle Computing reserves the right to cancel or reschedule retake attendees 6) While instructors will make an effort to assist every student, the instructor will give priority to the needs and questions of first-time attendees. Please be considerate of students who are experiencing the material for the first time, by limiting your questions to material relevant to the current course, and allowing the instructor to provide ample attention to first-time students.

Cancellation/Reschedule Policy

Course cancellation/reschedule requests must be made at least 7 days prior to course date to avoid a 50% late change fee. Full course fee is charged for no shows or cancellations/reschedules made less than 3 days prior to course date. Student substitutions may be made at any time, except for PowerPack discounts. Refunds are not available for deeply discounted or promotionally priced seats. We reserve the right to reschedule any course where enrollment is less than 4 attendees. Should we opt to run a course with fewer than 4 attendees, we reserve the right to shorten course hours by up to 50% while continuing to meet major course objectives. Private group sessions are subject to cancellation/rescheduling policies per contract agreement.

Weather Policy

In the event of inclement weather, you may call our office at 610-594-9510 any time after 7:15 AM to hear a message regarding delayed and/or cancelled classes.

PowerPack Policy

PowerPacks are issued to the attendee named only; student substitutions may not be made. Partial refunds will not be made for unused portions of any PowerPack.

Support Policy

Post training support is limited to 90 days from training date. Post training support is designed to cover basic end-user questions. We are unable to answer hardware, networking or security related questions. Questions that require significant time or troubleshooting may be subject to your advanced approval of consulting charges prior to a response from our help desk.